Friday, December 12, 2008

V-Track-No we don't.

It seems like I have been little harsh on Trakker (a local vehicle tracking company). So what if their customer service reps were a little off when it came to the initial setup, at least they haven’t caused any gaffe afterwards.
I was thanking my lucky stars that I went with them after my experience with another tracking company named V-Track, who had installed their system in my friend’s car. A couple of weeks ago, I was roaming around with my friends on a Saturday night. Since it was just the four of us, we decided against playing cards or go bowling because they are more fun when there are more people involved. One of my friends hadn’t seen the Lyari Expressway yet so we decided to head over there. On the way we called V-Track’s hotline and asked them whether Lyari Expressway was one of their no-go areas (they shut down the car if it goes outside Karachi) and were informed that since this is within Karachi limits its okay to travel on it without informing them. Fair enough, we got on the expressway. Half way through, we got a call from V-Track (same representative) asking us our current location, which was really weird because they are supposed to be tracking the car and should know where we are. Anyway, after confirming everything is okay and giving us detailed information about their 7 exit points where they shut down the car, he hung up.
We got off the expressway and headed towards the Mai Kolachi Road. As we were passing the Lyari area our car was shut down. It shouldn’t have been a big deal if it weren’t 2 o’clock in the morning and all those news headlines about Arshad Pappu and Rehman Dakait’s gang war started flashing in our minds. We immediately got out of the car and started walking towards a chai ka dhabba which was a few meters away. Once we got there, my friend started calling the V-Track’s rep and literally started abusing him for shutting down the car even though he was told twice not to do that. Even then it took them a good 15 to 20 minutes to turn the car on.
During this period a couple of policewala on motorbike stopped by and after inquiring that the car belongs to us, asked us to move it as this is not a safe area and then sped off themselves.
Later on my friend told us this is the third time this has happened and the other two locations were near Mazar-e-Quaid and Bahadurabad. Imagine if this would have happened if my friend’s wife was with him. We told him that he should take this thing off as this is really dangerous especially in a city like Karachi, but according to him, it’s his company’s policy to have the tracking device installed by V-Track and he is helpless about it.

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